Complaints.com received the following consumer message on November 11, 2002:
From: juan campbell [firstname.lastname@example.org]
RE: AOL - used 1,000 hours of free trial time - charged $ 3,870 from Pacific Bell telephone for non-local dialup telephone calls
my email: email@example.com
my name is juan campbell.
my complain is against AOL internet company. I was charged by pacific bell telefone company for $3,870.00 because I connected the free trial for 1000 hours with AOL.
I just followed the cd directions to install the program,when it came to the part where I had to choose local telefone numbers I chose about 5 and one of them wasn't a local # which I didn't. so every time I connected the internet the line was going for a long distance call.
I think this is the aerican on line company fault because they gave me a number that wasn't local. this is why I'm getting charge for this amount.please tell where I can go to complain or what to do. thankyou very much I aappreciate your help.