One of their (un)trained monkies sent me an email.
Check out the O2 online Help Centre: www.O2.co.uk/help
Thank you for your enquiry.
Firstly i would like to take this opportunity to apologise on behalf of
O2 Online for the problems you have experienced and any inconvenience
that this matter may have caused. I have accessed your account and can
see that you do not have GPRS on you account, I have now added this
service for you and should be active an your handset within next 24
If you require any further assistance please reply.
Thank you for contacting O2 Customer Care.
O2 Customer Care
This communication is from O2 (Online) Limited. Registered office:
Wellington Street, Slough, Berkshire, SL1 1YP. Registered number:
1906156. Business office: The Broadway, Hammersmith, London W6 9DL.