Today, not being my billing date, they have taken £177 out of my account by way of direct debit. Now I know I'm covered by the direct debit guarentee, but I'm still not amused as now seeing as I didn't have £177 available in my account I'm going to be hit with two fees, both at £40 each. Yeah thanks.
So today I will be making a nasty vicious phone call to them and I'll be doing it to the wrong department on an 0870 number as I refuse to pay over the odds to have some muppet "ummm" and "uhhh" over it then tell me he doesn't know why and he's sorry. I also suspect they'll restrict my services over the next few days as the automated billing system is a pile of shit which will bar your service over just about any fuck up on O2's part.
KTHNX FOR MAKING MY WEDNESDAY GOOD. PLZ INTERFACE WITH MY ANUS.