OMG LEIK U R NO PAYING!!111 WE RESTRIKT U R SRVCE COS LEIK OMG YAY!
I'm annoyed now. It would have been a different situation if they had actually attempted to take payment and it failed, but they haven't.
The cunt rags didn't bother changing my bank details and set-up the direct debit, so it comes as no supprise that it failed.
Now for a suitably shitty phone call.
edit: It appears they've received my new bank details, but only changed the sort code and not the account number. DUH.
edit 2:
Hello,
I've checked my account and it appears YOU have not even attempted to take the funds from me this month, upon further investigation, when I updated my bank details, you only changed the sort code and not the account number. Obviously, the proper account number is quite essential in attempting to take funds from an account, but this small requirement has obviously been to much for your automated system to handle.
I've attempted to ring in and sort this, but as usual your systems are down.