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Dear Mr. Welford-Costelloe:
Thank you for your email letter dated March 6, 2002. RBC Royal Bank's
Customer Relations Centre is responsible for addressing client
compliments/concerns, and as such, your correspondence has been referredto
that Centre for investigation. We at RBC Royal Bank appreciate customer
feedback as it is used as a valuable tool when evaluating our productsand
services.
The purpose of this note is to acknowledge our receipt of your emailand
advise this matter has been assigned to one of our Managers, and thatan
investigation has been initiated. You will be contacted upon the completion
of this investigation.
Thank you Mr. Welford-Costelloe for bringing this matter to our attention.
RBC Royal Bank